Lately I had some troubles with my MacBook battery: no, fortunately it did not explode, but when it came down to 10-20% the MacBook shut down without any warning. A quick search at Apple discussions showed that I’m not the only one experiencing this problem. Apparently it’s somehow related to the latest firmware update or something.
Anyways, people there recommended to contact Apple and ask for a new battery. So I called the support. Since I’m no AppleCare customer the friendly support person told me that he first must confirm that’s an hardware failer before he can get me a new battery. To do so I had to open a support case, charged with EUR 49,-. But if it turns out to be a hardware failure it would be covered by my warranty and nothing had to be paid. Hmm, I was pretty sure the battery is broken, but if I was wrong I would pay EUR 49,- for a hint I possibly could find at Apple discussions too (at that moment I had no idea what hint the friendly support person is going to suggest me).
After I agreed to that procedure the friendly support person explained to me how to do a PRAM reset. That was all. My battery remained broken but with the difference that it was now approved as broken by Apple and they sent me a new one.
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